Customers’ feedback is of great value for the service providers who want to improve the experience of their client. There are different ways to get comments for the clients after using a service usually messages on a mobile phone is quite popular to receive the comments. Cargo to Pakistan from UK and many other cargo companies also allow their clients to give their feedback on the website.
This activity is only useful if the complaints are responded promptly and solutions are provided to the people otherwise it could have a detrimental effect. Collection of data and analysis of the same to make improvement in the use of resources is the next step which is a specialized task.
To move forward and raise the standard of services for the people these steps are very important. It creates a difference between the ordinary and preferred cargo company. The same difference is translated into the revenue generation capacity by attracting more business and expansion of the company.
The governments also provide an impetus to the industry to make it more vibrant and one similar decision by the UK government has been welcomed by the freight transport association. In the new strategy, the incumbent government after realizing the importance of the Air cargo industry gives emphasis on the digitalization of the industry.
A thirty-year plan is going to be devised under the initiative named as The Future of UK Aviation. Input from all stakeholders will be welcomed and till the fourth month of the coming year, people can contribute to the formulation of the future policy. It is a very good step and sure to make the cargo companies feel responsible too for their own future.
The report on this initiative will be published in the middle of the next year which also includes how the government would contribute to the growth of airfreight. The present capacity of the airports in the country will be used in the best possible manner to cater to the growing needs of air cargo.
The authorities will also support more digitalization and less use of paper which is to enhance transparency as well as less time taking. Apart from smart use of the already present capacity building new capacity is also part of the strategy and thus a comprehensive approach is quite evident in the strategy worked out by the authorities for the airfreight sector in the country.
It is also pointing towards the fact that the government is well aware of the challenges this industry has been facing and listening to the voices raising relevant concerns. The exports of a country are supported by this sector and it is vital for international trade.
Contribution to the economy and creation of jobs is also a critical aspect which is recognized by giving due importance. With such encouragement, the companies try to perform better because their services are being recognized in the big picture of the economy. The key elements would also help the authorities to formulate a practical future policy by giving valuable input in this connection.